UPDATE: New shop pulled my motor and reviewed all the repairs done by this place. They found things taped together and others glued that should have been replaced. This place is TERRIBLE! Such great reviews on here and some of you probably have tape and glue when you paid to replace that part. Original: I did not have the same experience all these other reviewers had. The dealer we bought the car from brought the car here for some major repairs. Within 9 months those repairs failed and caused more damage. We immediately took it to our repair shop to find out what was wrong with the car. It was at that point that we found out 90% of the issues were things this place was supposed to have fixed. The other 10% was damage caused by their faulty repairs. We had the car towed here directly from that repair shop here so they can fix their previous repairs under THEIR warranty and eat the difference we would pay because it caused further damage. Well, in THEIR POSSESSION the motor seized. When we asked what happened their response was “well it doesn’t matter, the motor is seized now” they then proceeded to offer some solutions. It went from $1900 in repairs they should have covered to now spending $4k-$14k on a new motor out of our pocket. We were in a shocked mind state when they offered the options and amounts. They gave the impression they were trying to help us so I too felt like they cared like some other of the reviewers... luckily I had time to get my thoughts together. They were charging ME for THEM locking my motor!!! Instead of them staying true to their work and covering their original mistakes they wrecked my car even more so *I* would have to pay to fix it!! I had to ASK them to provide a repair order of their findings and even so they don’t explain ANYTHING on that sheet just items and pricing. No “concern, cause, or correction.” I had the vehicle towed out of there this morning and provided their “repair order” to the shop it’s at now. My shop also wonders how this place is still in business and to report them to the BBB. Definitely NOT honest. On another note, not a single person but me and the tow truck driver were wearing a mask. I hope your experience is nothing like mine.
We strive to do our very best to always exceed our customers’ expectations. We are sorry your experience did not meet our standards. We appreciate your business and value your feedback. I would like the opportunity to discuss this further with you. If you would be willing to talk further please call us at (630) 983-7444. Thank you and have a great day.
- Multistate Transmission - Milex Complete Auto Care - Naperville #045D